Frequently Asked Questions

What products does Usship offer?

Usship offers a selection of automotive and garage equipment, including portable generators, pressure washers, and hydraulic floor jacks, as well as kitchen appliances such as coffee makers. Our product selection may continue to expand as we introduce new options.

Are Usship products suitable for home and garage use?

Yes. Our products are selected for reliable, everyday use in the home, garage, or outdoors. We recommend reviewing the product description, specifications, and power or capacity details on each product page to confirm a product meets your needs.

How can I choose the right product?

You can review the product details, specifications, power output or capacity, and other available information on each product page before making a purchase. If you need additional assistance, contact our support team at support@usship.store or +1 (315) 870-7291.

Do you ship within the United States?

Yes. Usship currently ships orders within the United States. We currently do not offer international shipping.

How long does shipping take?

Orders are generally processed within 1–2 business days. After processing and shipment, standard delivery is generally estimated to take 3–8 business days, for a total estimated delivery time of up to 10 business days.

Delivery times are estimates and may vary due to carrier delays, product size and weight, weather, holidays, or other circumstances outside our control.

Do you offer free shipping?

Yes. Usship currently offers free standard shipping on all orders within the United States.

What is your return policy?

Usship offers a 30-day return period for eligible purchases, with no restocking fee. Products generally need to be unused and in their original, resalable condition. For safety reasons, gasoline or fuel-powered equipment that has been filled with fuel, started, or operated is not eligible for return.

Please review our Return & Refund Policy for complete details.

What payment methods do you accept?

Usship accepts payments processed securely through Stripe, including Visa, Mastercard, American Express, Discover, Maestro, and PayPal.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor your shipment.

What should I do if my order arrives damaged?

If your order arrives damaged, contact us at support@usship.store as soon as possible. Please include your order number, a description of the issue, and clear photographs of the damaged packaging and product. Our team will review the information and assist with an appropriate resolution.

Can I return a generator or pressure washer after I’ve used it?

For safety reasons, we are unable to accept returns on gasoline or fuel-powered equipment, such as generators, once it has been filled with fuel, started, or operated, or on pressure washers once connected to a water source or used. If your item arrives damaged, defective, or not as described, please contact us right away, as different rules apply in that case.

How can I contact customer support?

If you have questions about a product, order, payment, shipping, return, refund, or anything else related to your purchase, you can contact us at:

Email: support@usship.store
Phone: +1 (315) 870-7291

When contacting us about an existing order, please include your order number so we can assist you more efficiently.